Improve client retention: case studies presented by Stephanie Notaras APD
Reflective practice and advancing your counselling skills for better client retention and results
When a client is struggling to change and rescheduling or cancelling appointments, as dietitians it can really impact our confidence. In her previous presentation Stephanie offered a framework for improving client retention. Now we are witnessing reflective practice in action. Stephanie introduces reflective practice questions and weaves them into case study reflections including supporting a supervisee with a challenging case.
Learn about:
- The value of reflective practice in your practice
- How the goal of reflective practice is introspection, not projection
- Focusing on what you can control
This presentation covers:
- Reflective practice questions to ask yourself when a client is struggling to change and rescheduling or cancelling appointments
- Follow up session counselling strategies to boost client engagement, their confidence for change, better results and retention in your practice
- Witness a supervisor and supervisee work through a case study of a relatable clinical challenge
You may also be interested in Improve client retention by Stephanie Notaras APD
Stephanie Notaras is an Accredited Practising Dietitian with a Masters in Counselling. She is PhD Candidate investigating the impact of dietetic intervention on chronic kidney disease progression and behaviour change elements that may improve patient outcomes. Stephanie has developed, evaluated and published a counselling and behaviour change framework. She trains dietitians through her Dietitian Counselling Skills Program and also lectures on this topic at a university level. Her career mission is to ensure dietitians and health professionals have the necessary counselling and behaviour change skills to help facilitate change effectively and build successful practices through better client retention.