Communications skills for health professionals presented by Elaine Doyle, Communications Consultant
As health professionals we have an important job in being able to translate what can be complex ideas and technical words into the useable and understandable.
Whether you are dealing with clients one on one or in groups, with colleagues or your manager, it is vital to be able to get your message across clearly. And as Elaine explained:
Successful people are not always the best at what they do.
Successful people are the best at communicating what they do
Elaine described three common stages as a presenter becomes more experienced. In the first stage, which often occurs with inexperience, speakers can be so self-focused with their own concerns they are unable to engage with the audience. They miss cues the audience provides about why they are there and what matters to them.
In the second stage (health professionals often fall into the second stage) there is more confidence in speaking, but the focus is strongly on content. Frequently using unnecessary confusing detail or technical language. The audience is unable to understand the point they are trying to get across.
The third stage, achieved by skilled presenters, is audience-focused. The presenter understands what matters to this particular client, uses a clear message and leaves them eager to find out more.
For more information and how to purchase a copy of Elaine's presentation click here