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Improve client retention Presented by Stephanie Notaras, APD, PhD candidate

How to help your clients find motivation, make changes and come back.

Creating a thriving nutrition service that keeps clients supported and engaged is an essential, and really challenging, part of our role. Counselling skills are the bridge between our nutrition science knowledge and meaningful client connections, where we’re helping them to find motivation, experiment with change and return for more support.  Excellent client retention doesn’t happen by chance, so it makes sense that we would have an intentional strategy to support this. Elevate your client retention strategy.

Learn about:

  • What your clients want you to know about behaviour change
  • How service customisation increases satisfaction
  • Your roadmap for client retention

The presentation covers:

  • Behaviour change essentials
  • Common barriers people experience when changing
  • Common mistakes dietitians might be making
  • Counselling strategies to improve client outcomes and retention

Stephanie Notaras is an Accredited Practising Dietitian with a Masters in Counselling. She is PhD Candidate investigating the impact of dietetic intervention on chronic kidney disease progression and behaviour change elements that may improve patient outcomes. Stephanie has developed, evaluated and published a counselling and behaviour change framework. She trains dietitians through her Dietitian Counselling Skills Program and also lectures on this topic at a university level. Her career mission is to ensure dietitians and health professionals have the necessary counselling and behaviour change skills to help facilitate change effectively and build successful practices through better client retention.

To register for the presentation and associated documents including the assessment quiz click here